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European Automaster LLC

921 Anderson Rd S, Rock Hill

4.8 115 reviews

• Dr.Equity ★★☆☆☆ 6 months ago
  This was my second experience with European Automaster. My first visit was very positive—Chris was personable, and the work on my car was completed well. While there were moments of informality, I initially overlooked them because the service … More itself met my expectations.
  During that first visit, the conversation did shift into political and religious topics, which I found unexpected in a business setting. While I respect that everyone has personal beliefs, I prefer interactions with service providers to remain focused on the work and maintain clear professional boundaries.
  My second experience was notably different.
  Approximately six weeks later, when my check engine light came on, my son brought the car in for a diagnostic. From the initial phone interaction, the communication felt noticeably more rushed and less engaged than during my first visit. This tone continued in subsequent interactions. When the car was picked up, the exchange felt brief and somewhat dismissive, which was a clear contrast from the prior experience.
  It may have been communicated that only a diagnostic could be performed at that time; however, the conversation felt rushed, and that limitation was not clearly understood, which contributed to a disconnect in expectations.
  A diagnostic report was provided, and we were charged $154. However, no repair was performed. We were informed that he was too busy to complete the repair, would not be available the following week, and would be traveling for an extended period. The check engine light was reset, but the underlying issue was not addressed.
  During that visit, we were also given an estimated repair cost in the range of $5,000–$6,000. After seeking a second opinion from a mechanic I have worked with for years, I was advised that the issue appears to be relatively minor and not expected to be a high-cost repair. This difference in assessment raised concerns for me.
  Additionally, I observed visible political items within the business, including in the office and restroom. While personal views are of course individual, I found this to be unexpected in a customer-facing environment and not reflective of a neutral or broadly inclusive setting.
  I also asked directly whether the change in interaction was related to our prior visit. While I was told it was not, the overall experience felt inconsistent compared to my first visit.
  As a result, my confidence in both the consistency of service and overall professionalism has been impacted. This is disappointing, as I initially believed I had found a shop I could continue working with. Based on this experience, I will not be returning.
• Corrie ★★★★★ 6 months ago
  European Automasters, LLC is family owned. Chris was great to work with. He called me back and followed through with my vehicle needs. Very knowledgeable with European makes & models. Professional and fair rate for diagnostic. I walked … More away with confidence & education knowing what needed to be done to maintain my vehicle. With his knowledge, wisdom and experience in this field he was able to explain the big picture of my maintenance needs and then helped me put a plan together moving forward. Unexpected car repairs are no fun no matter who you choose to do business with but I personally felt better knowing the technology & diagnostic tools they used. Pro-America business with an appreciation for European craftsmanship...I highly recommend this family owned business.
• Mike Easton (Mortgage Broker Mike) ★★★★★ a year ago
  Chris at European AutoMasters has been a huge asset for us over the past few years. He’s worked on our entire fleet of European vehicles — an Audi Q7, Audi A3, BMW 328i, Mercedes C300, and Mercedes E350 — and every single experience has … More been outstanding. It’s rare to find someone this consistent and trustworthy in the automotive world.
  From the first time we brought a vehicle in, I could tell Chris had a real passion for what he does. He grew up in Europe and has a deep understanding of how these cars are built and what they need to perform at their best. On top of that, he holds multiple certifications, and it really shows — he’s meticulous, methodical, and knows these vehicles inside and out.
  What separates Chris from other shops is not just his technical expertise, but his integrity. He’s always very fair and upfront about what’s needed, provides realistic expectations for turnaround time, and in most cases, he finishes sooner than promised. There have been many times when he’s found a more efficient or affordable way to get the job done — saving us literally thousands of dollars across all of our repairs and maintenance.
  Chris and his staff are also incredibly responsive and accommodating. Whether it’s a same-day diagnostic, a quick part order, or just clear communication about next steps, they make the process smooth and stress-free. You never feel like you’re being sold to — they fix what needs fixing, and that’s it. There’s no push for a $7,000 “recommended service list” when you only came in for one or two issues. That honesty and professionalism are exactly why we keep going back.
  Beyond the quality of work, Chris is just a genuinely good person — hardworking, personable, and passionate about his craft. It’s refreshing to find someone who treats both his customers and their cars with respect.
  If you own a European vehicle — especially Audi, BMW, or Mercedes — I can’t recommend Chris and European AutoMasters enough. Supporting a local, proud business owner like him is not just good for your car, it’s good for your peace of mind.
  Chris is our guy for all of our foreign cars, and he should be yours too.
• Steel Toe Shoes ★★★★★ 7 months ago
  Chris replaced my Brake Pads, Rotors, and a motor mount on my 2018 Volvo S90. He is a very knowledgeable and honest mechanic. He was straightforward with pricing and completed the work same day. I'm thankful for his services and I … More look forward to coming back again.
• Alannah Patterson ★★★★★ 8 months ago
  I had a great experience. Chris was friendly, honest, and explained everything clearly before starting the work. Pricing was fair, and my car was finished on time. It’s hard to find a trustworthy mechanic, and I’ll definitely be coming … More back. Highly recommend!